Discussion:
LXDirect Charge Full Amount!
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/\/\arc
2003-11-11 12:35:08 UTC
Permalink
As I suspected, just checked my bank and they've charged the full
amount for MK:DD, not the £22 voucher price. Emailed them to cancel
the order now - bastards! I guess to be fair it was in the small
print...

/\/\arc
Dave
2003-11-11 12:38:35 UTC
Permalink
Post by /\/\arc
As I suspected, just checked my bank and they've charged the full
amount for MK:DD, not the £22 voucher price. Emailed them to cancel
the order now - bastards! I guess to be fair it was in the small
print...
What was in the small print?
Post by /\/\arc
/\/\arc
mark
2003-11-11 12:41:03 UTC
Permalink
Post by /\/\arc
As I suspected, just checked my bank and they've charged the full
amount for MK:DD, not the £22 voucher price. Emailed them to cancel
the order now - bastards! I guess to be fair it was in the small
print...
I got this reply from them:

"Thank you for choosing to shop at www.lxdirect.com

When placing an order using a credit/debit card with a promotional discount
the full amount of the order is taken from the card and then once the item
has been received and kept the promotional discount is refunded directly to
the credit/debit card.

If you still wish to cancel the order please reply to this email and we will
action your request.

We look forward to hearing from you soon.

Kind regards,

LXDirect Customer Care"
Ben Allen
2003-11-11 12:57:43 UTC
Permalink
Post by mark
Post by /\/\arc
As I suspected, just checked my bank and they've charged the full
amount for MK:DD, not the £22 voucher price. Emailed them to cancel
the order now - bastards! I guess to be fair it was in the small
print...
"Thank you for choosing to shop at www.lxdirect.com
When placing an order using a credit/debit card with a promotional
discount the full amount of the order is taken from the card and then
once the item has been received and kept the promotional discount is
refunded directly to the credit/debit card.
If you still wish to cancel the order please reply to this email and
we will action your request.
We look forward to hearing from you soon.
Kind regards,
LXDirect Customer Care"
Yer thats been reported before. Stupid system it seems to me.
ChrisM
2003-11-11 13:07:52 UTC
Permalink
Post by Ben Allen
Post by mark
Post by /\/\arc
As I suspected, just checked my bank and they've charged the full
amount for MK:DD, not the £22 voucher price. Emailed them to cancel
the order now - bastards! I guess to be fair it was in the small
print...
"Thank you for choosing to shop at www.lxdirect.com
When placing an order using a credit/debit card with a promotional
discount the full amount of the order is taken from the card and then
once the item has been received and kept the promotional discount is
refunded directly to the credit/debit card.
If you still wish to cancel the order please reply to this email and
we will action your request.
We look forward to hearing from you soon.
Kind regards,
LXDirect Customer Care"
Yer thats been reported before. Stupid system it seems to me.
anyone have experience of getting the automatic refund?

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